Terms & Conditions

Storage

1. Provided all fees are paid and up to date, You:
   (a) are licensed to store Goods only in the Unit allocated to You by Witney Self Storage from time to time;
   (b) are deemed to have full knowledge of the Goods stored in the Unit; and
   (c) warrant that You are the owner of the Goods and/or are legally entitled to deal with them under this Agreement, including acting as agent for the owner where applicable.
2. Witney Self Storage:
   (a) does not have and will not be deemed to have knowledge of the Goods;
   (b) is not a bailee, custodian, or warehouseman of the Goods, and You acknowledge that Witney Self Storage does not take possession of the Goods; and
   (c) does not grant any lease or tenancy of the Unit.
3. This Agreement comes into existence when Witney Self Storage confirms acceptance of Your order by signing the cover sheet. The storage period will begin on the date agreed with You during the order process and stated on the cover sheet.

Cost

4. You are responsible for paying:
   (a) the Storage Fee, being the amount set out on the cover sheet or as most recently notified to You by Witney Self Storage. The first payment will be taken on acceptance of Your order, with subsequent payments taken in advance on the invoice date for each storage period or other agreed date (the Due Date). It is Your responsibility to ensure payment is made directly to Witney Self Storage, in full and on time, throughout the storage period. Payments may be made by debit card, credit card, or direct debit, in which case the nominated account will be charged automatically on each Due Date. Witney Self Storage does not normally issue invoices in advance but will provide an electronic invoice following payment. Payments made by bank transfer will not be credited unless clearly identified as instructed by Witney Self Storage. Witney Self Storage shall have no liability and shall be indemnified by You if enforcement action is taken (including sale of Goods) due to failure to correctly identify a payment. Payment is not deemed received until cleared funds are received;
   (b) a Late Payment Fee for each late or cancelled payment;
   (c) all reasonable costs incurred by Witney Self Storage in collecting late or unpaid Storage Fees or enforcing this Agreement, including (without limitation) postal, telephone, inventory, debt collection, personnel, default action, legal, and professional costs;
   (d) any government taxes or charges (including VAT or insurance premium tax) levied on supplies made under this Agreement; and
   (e) any Cleaning Fee or repair charges invoiced at the discretion of Witney Self Storage in accordance with Condition 20.
   
   Where You have more than one agreement with Witney Self Storage, all agreements will form a single account. Witney Self Storage may, at its sole discretion, apply any payment made by or on behalf of You against the oldest outstanding amount on the account. Acceptance of a part payment does not limit Witney Self Storage’s rights to take enforcement action in respect of outstanding balances. The Due Date for enforcement purposes remains the original Due Date and is not extended by part payment.

Default – Right to Sell or Dispose of Goods

5. Witney Self Storage takes prompt payment seriously and retains a lien over the Goods as security for sums due under this Agreement. If any amount owing is not paid when due (the Debt), You authorise Witney Self Storage, without further notice, to:
   (a) deny You and Your agents access to the Unit, Goods, and Facility, and overlock the Unit until the Debt is paid in full;
   (b) enter the Unit to inspect, remove, or relocate the Goods to another unit or site, charging You all reasonable associated costs; and
   (c) retain, sell, or dispose of some or all of the Goods in accordance with Conditions 8–10.
   
   You acknowledge that:
   (a) Storage Fees will continue to accrue from the Due Date until payment is made in full or the Goods are sold or disposed of;
   (b) Witney Self Storage may sell the Goods as if it were the owner and pass full title to the buyer; and
   (c) if You fail to pay fees on the Due Date, the full value of any discounts or special offers (including free storage periods) will become immediately payable.
6. On expiry or termination of this Agreement, if You fail to remove all Goods from the Unit, Witney Self Storage may treat the Goods as abandoned and sell or dispose of them in accordance with Conditions 8–10. You remain liable for Storage Fees and disposal costs incurred from the date of abandonment until sale or disposal (the Debt).
7. Before selling or disposing of the Goods, Witney Self Storage will give written notice requiring You to either pay the Debt or collect the Goods. Notice will be sent by registered or recorded delivery to the last UK postal address provided by You and by email and/or social media. If no UK address has been provided, notice will be sent to any address or contact details held for You or any Alternate Contact Person (ACP). If You fail to comply, Witney Self Storage may access the Unit and proceed with sale or disposal. You authorise the sale or disposal of all Goods without further notice, regardless of their nature or value. Goods will be sold for the best reasonably obtainable market price, taking into account costs of sale. Default action costs will be added to the Debt.
8. Sale proceeds will be applied first to removal and sale costs and secondly to the Debt. Any shortfall must be paid within 7 days of written demand. Witney Self Storage may recover the shortfall together with any legal or administrative costs. Any surplus will be held for You without interest.
9. If, in the sole opinion of Witney Self Storage, the Goods are unsaleable, fail to sell, or are of insufficient value to justify sale, You authorise Witney Self Storage to treat them as abandoned and dispose of them at Your cost. Witney Self Storage may also dispose of Goods without sale where they are severely damaged, dangerous, of no commercial value, or may contain personal data. Notice will be sent within 7 days of assessment where applicable.
10. Any items left unattended in common areas or outside the Unit at any time will be treated as abandoned and may be moved, sold, or disposed of immediately at the discretion of Witney Self Storage, without liability.

Access

11. You have the right to access the Unit during the access hours posted by Witney Self Storage, subject to the terms of this Agreement (Access Hours). Witney Self Storage will use reasonable endeavours to give advance notice of changes to Access Hours by notice at the Facility and/or by SMS or email, but reserves the right to temporarily change Access Hours to other reasonable times without prior notice.
12. Only You, or persons authorised by or accompanied by You (Your Agents), may access the Unit. You are responsible for, and liable to Witney Self Storage and other users of the Facility for, Your own actions and those of Your Agents. Witney Self Storage may (but is not obliged to) require proof of identity from You or any other person at any time and may, at its sole discretion, refuse access to any person unable to provide satisfactory proof of identity.
13. Witney Self Storage may refuse You access to the Unit and/or the Facility where any monies are owed by You, whether or not a formal demand has been made, or where Witney Self Storage reasonably believes that the safety or security of any person, Unit, or Goods at the Facility has been or may be put at risk.
14. You must not leave a key with, or permit access to the Unit by, any person other than Your own Agent who is responsible to You and subject to Your control. If You do so, it is entirely at Your own risk.
15. You authorise Witney Self Storage, together with its agents and contractors, to enter the Unit and, where reasonably necessary, to break any lock to gain entry in the following circumstances:
    (a) on not less than 7 days’ notice, to inspect the Unit or carry out repairs or alterations to the Unit or any other part of the Facility;
    (b) without prior notice (but with notice as soon as reasonably practicable afterwards) in the event of an emergency, including to carry out repairs or alterations or to prevent injury or damage to persons or property;
    (c) where Witney Self Storage reasonably believes the Unit is being used to store prohibited Goods or for a prohibited purpose;
    (d) where Witney Self Storage is required to do so by law, or by the police, fire services, Trading Standards, HM Revenue & Customs, another competent authority, or a court order; or
    (e) to relocate the Goods or to exercise its lien or power of sale or disposal in accordance with this Agreement.

Conditions

16. You are solely responsible for securing the Unit and ensuring it is locked against unauthorised entry at all times when You are not present. Witney Self Storage is not responsible for securing any unlocked Unit. You must not fit a padlock or other device to the Unit in Witney Self Storage’s overlocking position. Any such lock or device may be forcefully removed at Your expense. Where applicable, You must also ensure that external gates and/or doors to the Facility are properly secured.
17. You must not store, nor permit any other person to store, any of the following items in the Unit:
    (a) food or perishable goods unless securely packed so as not to attract vermin;
    (b) any living creatures;
    (c) combustible or flammable substances, including gas, paint, petrol, oil, cleaning solvents, or compressed gases;
    (d) firearms, explosives, weapons, or ammunition;
    (e) chemicals, radioactive materials, biological agents, toxic waste, asbestos, or other hazardous substances;
    (f) any item emitting fumes or odours;
    (g) illegal items, illegally obtained goods, or unlicensed or unsafe goods, including counterfeit or smuggled tobacco or alcohol, and unsafe toys, electrical goods, medicines, aerosols, cosmetics, or fireworks;
    (h) goods that are environmentally harmful or pose a risk to property;
    (i) currency, deeds, or securities; or
    (j) items that are unique in nature and/or whose value cannot reasonably be assessed on a financial basis.
    
    You will be liable under Condition 28 for any breach of this Condition 17.
18. You must use the Unit solely for storage purposes and must not, nor allow any other person to:
    (a) use the Unit as offices or living accommodation, or as a home, business, or mailing address;
    (b) do anything at the Facility or in the Unit that may cause a nuisance to Witney Self Storage or any other person, including the escape of substances or odours, or the generation of noise or vibration audible or perceptible outside the Unit;
    (c) do anything that may invalidate or increase insurance premiums for Witney Self Storage or any other person;
    (d) paint, alter, or attach anything to the internal or external surfaces of the Unit;
    (e) connect utilities or services to the Unit without prior authorisation from Witney Self Storage;
    (f) cause damage to the Unit or any part of the Facility, including damage caused by removal, haulage, or delivery contractors; or
    (g) create obstructions or leave items or refuse in any common areas of the Facility.
19. You must keep the Unit clean and in good repair. If the Unit or any part of the Facility becomes unclean or damaged, Witney Self Storage may charge a Cleaning Fee and/or recover from You the reasonable costs of repair, replacement, restoration, compensation, or disposal of refuse.
20. You must, and must ensure that Your Agents, take reasonable care while on site, treat the Facility and other users with respect, report any damage or defect immediately upon discovery, and comply with all reasonable directions issued by Witney Self Storage’s employees, agents, or contractors, together with any regulations or policies relating to the use, safety, or security of the Facility as issued from time to time.
21. This Agreement does not grant You exclusive possession of the Unit. Witney Self Storage reserves the right to relocate You to another Unit of no smaller size:
    (a) on giving not less than 14 days’ notice, during which You may elect to terminate this Agreement under Condition 36; or
    (b) on shorter notice where an incident requires the Unit or the relevant section of the Facility to be closed or restricted.
    
    In such circumstances, Witney Self Storage will pay Your reasonable removal costs, provided they are approved in writing in advance. If You fail to arrange removal by the specified date, You authorise Witney Self Storage and its agents to enter the Unit and move the Goods as Your agent, at Your risk (except where damage is caused wilfully or negligently, subject to the limitations in Condition 26). Following relocation, this Agreement will continue on the same terms, with the Unit number amended accordingly and storage rates unchanged.
22. You are responsible for ensuring the Unit is suitable for storing the Goods. You are advised to inspect the Unit before storing Goods and periodically thereafter. Unit sizes are approximate. If You have specific size requirements, You must confirm these with Witney Self Storage before signing this Agreement. By signing, You accept the actual size of the Unit allocated, not any indicative or representative size.
23. Witney Self Storage may refuse storage of any Goods or require their removal if, in its reasonable opinion, the storage of such Goods presents a risk to the safety of persons or property.
24. You must notify Witney Self Storage in writing within 48 hours of any change to Your contact details or those of any Alternate Contact Person (ACP). You agree that Witney Self Storage may discuss any default by You with the ACP listed on the cover sheet of this Agreement.

Risk and Responsibility

25. Witney Self Storage will not be liable for any loss or damage suffered by You as a result of You being unable to access the Facility or the Unit, regardless of the cause.
26. The Goods are stored entirely at Your own risk and responsibility. You are responsible for, and bear the risk of, any theft, loss, damage, or deterioration of the Goods, howsoever caused. Witney Self Storage excludes all liability for:
    (a) loss or damage to Your business, including consequential loss, loss of profits, or business interruption; and
    (b) loss of or damage to the Goods or any claim for reimbursement of Storage Fees, except where such loss or damage arises directly from the negligence or breach of contract of Witney Self Storage.
    
    Nothing in this Agreement limits or excludes liability for death or personal injury caused by the negligence or wilful default of Witney Self Storage, its agents, or employees.
27. Subject to Condition 44 (if applicable), Witney Self Storage does not insure the Goods. It is a condition of this Agreement that the Goods are adequately insured at all times while in storage for their Replacement Value as stated on the cover sheet. You warrant that such insurance is in place, will not lapse, and that the total value of the Goods stored does not exceed the insured amount. Witney Self Storage does not provide advice on insurance and You must determine the adequacy of cover, even where insurance is arranged through Witney Self Storage. Any inspection of insurance documentation does not constitute approval or confirmation of adequacy.
28. You must fully indemnify Witney Self Storage against all claims, liabilities, demands, damages, costs, and expenses (including reasonably incurred legal and professional fees) (Liabilities) arising from or connected with:
    (a) the use of the Unit or Facility, including the storage, ownership, or condition of the Goods;
    (b) any breach of this Agreement by You or Your Agents; or
    (c) the enforcement of this Agreement.
29. You agree to comply with this Agreement and all applicable laws and regulations relating to the use of the Unit, the Facility, and the Goods, including laws governing the nature and storage of materials. You are responsible for all Liabilities arising from any failure to do so.
30. Where Witney Self Storage reasonably believes You are not complying with applicable laws, it may take any action it considers necessary, including (without limitation) actions under Conditions 15 and 36, contacting and cooperating with relevant authorities, submitting Goods for inspection, or removing or disposing of Goods at Your expense. Witney Self Storage may take such action at any time, whether or not it could have acted earlier.
31. Witney Self Storage will not be in breach of this Agreement, nor liable for any delay or failure in performance, or for any resulting loss or damage, where this arises from events or circumstances beyond its reasonable control. These include (without limitation) acts of God, riots, strikes or labour disputes, accidents, breakdowns of plant or machinery, fire, flood, shortages of labour, materials or transport, power failures, threats or acts of terrorism, environmental or public health emergencies, or any restriction on access to the Facility or Units while such circumstances continue. Witney Self Storage will use reasonable efforts to minimise the effects of such events.

Personal Information

32. Witney Self Storage collects information about You and any Alternate Contact Person (ACP) during registration and throughout the term of this Agreement, including personal data (Data). Witney Self Storage processes Data in accordance with the UK General Data Protection Regulation and all applicable data protection laws. Further details on how Data is used, and Your rights, are set out in Witney Self Storage’s Privacy Notice, available on its website. You confirm that any ACP has consented to You providing their Data on these terms.
33. Where You have given consent, Witney Self Storage may use Data for feedback and marketing purposes, including to provide information about products or services offered by Witney Self Storage in response to Your requests or where it reasonably believes such information may be of interest. Your preferences regarding Data use are recorded on the cover sheet and may be updated at any time by contacting Witney Self Storage.

Communications and Notice

34. Witney Self Storage may send You notifications relating to day-to-day matters and minor changes to this Agreement by email and/or by SMS where You have agreed to receive SMS notifications. Such notifications will take effect one hour after being sent, or immediately where they relate to an urgent issue or emergency. Witney Self Storage may also use Your social media accounts for these purposes.
35. Notices given by Witney Self Storage or by You for more significant matters—including changes to services or these terms, enforcement of rights under this Agreement (such as termination, price changes, significant service disruption, or the sale or disposal of Goods)—must be in writing and delivered by hand, pre-paid post, or email.
    
    Notices will be deemed received as follows:
    on delivery, if delivered by hand;
    one day after sending, if sent by email; or
    48 hours after posting, if sent by pre-paid post.
    
    Notices from Witney Self Storage to You will be sent to the postal or email address shown on the cover sheet or the most recent address in England and/or email address notified by You, and may also be sent via Your social media accounts. If Witney Self Storage is unable to contact You using those details, notice will be deemed given if served on the Alternate Contact Person (ACP) identified on the cover sheet using the ACP’s last notified postal or email address.
    
    Notices from You must be sent to Witney Self Storage by hand or pre-paid post to the address on the cover sheet, or by email to info@witneyselfstorage.co.uk. Where more than one storer is named on this Agreement, notice given by or to any one storer will be sufficient for all purposes under this Agreement.

Cancelling or Ending the Agreement

36. If You entered into this Agreement without attending the Facility, You have the right to cancel within 14 days of Witney Self Storage confirming acceptance of Your order (the cooling-off period). If You cancel during this period, a refund will be issued based on the length of storage used prior to cancellation, provided all Goods have been removed from the Unit. Witney Self Storage may apply any payments already made to settle amounts due. Cancellation may be made by email, post, or telephone, quoting Your name, address, and date of order.
37. Unless otherwise agreed in writing, either You or Witney Self Storage may terminate this Agreement at any time by giving written notice. The termination date (Termination Date) must be at least the number of days’ notice specified on the cover sheet.
    
    Witney Self Storage may terminate the Agreement immediately by notice where You are engaged in illegal or environmentally harmful activity, or where You are in breach of this Agreement and have failed to remedy that breach within 14 days of written notice (where the breach is capable of remedy).
    
    If You give less than the required notice, Witney Self Storage may charge apportioned Storage Fees. You must remove all Goods from the Unit before close of business on the Termination Date and leave the Unit clean and in good repair to the satisfaction of Witney Self Storage. If any Goods or refuse remain after the Termination Date, Conditions 6 and 19 will apply.
    
    You must pay all outstanding Storage Fees and any other charges or expenses due up to the Termination Date, failing which Conditions 5 to 9 may apply. All outstanding fees will be calculated by Witney Self Storage. If Witney Self Storage enters the Unit for any reason and finds no Goods stored, it may terminate the Agreement without prior notice, but will notify You within 7 days.
38. You must carefully examine the Goods upon removal from the Unit and notify Witney Self Storage of any loss or damage as soon as reasonably practicable.
39. Termination or expiry of this Agreement does not affect any rights, remedies, obligations, or liabilities of You or Witney Self Storage that arose during the term of the Agreement. This includes rights relating to breach, outstanding payments, property damage, personal injury, environmental damage, and legal responsibility under this Agreement.

Other Important Terms

40. Witney Self Storage may vary the Storage Fee, amend the terms of this Agreement, or introduce new terms, provided that You are notified in writing. Any amended terms will take effect on the first Due Date occurring not less than 28 days after the date of notice. You may terminate this Agreement without charge before the changes take effect by giving notice in accordance with Condition 35. If You continue to use the Unit after the changes take effect, this will constitute Your acceptance of the amended terms.
41. You acknowledge and agree that:
    (a) this Agreement constitutes the entire agreement between You and Witney Self Storage, and You have not relied on any statement, promise, representation, assurance, or warranty not expressly set out in it;
    (b) any descriptions or illustrations on Witney Self Storage’s website are provided for indicative purposes only and do not form part of this Agreement or have contractual effect;
    (c) this Agreement applies to the exclusion of any other terms You seek to impose or incorporate, whether implied by law, trade custom, practice, or course of dealing;
    (d) You have raised all queries relevant to Your decision to enter into this Agreement and Witney Self Storage has answered those queries to Your satisfaction before You entered into it;
    (e) any special terms agreed between You and Witney Self Storage have been recorded in writing and incorporated into this Agreement;
    (f) a failure or delay by Witney Self Storage to exercise or enforce any right does not constitute a waiver of that right unless confirmed in writing;
    (g) no person other than You and Witney Self Storage shall have any rights under this Agreement and the Contracts (Rights of Third Parties) Act 1999 shall not apply;
    (h) if any provision or part-provision of this Agreement is or becomes invalid, unlawful, or unenforceable, it shall be deemed deleted without affecting the validity or enforceability of the remaining provisions;
    (i) You may not assign or transfer any of Your rights under this Agreement, nor part with possession of the Unit or the Goods while they are stored at the Facility;
    (j) Witney Self Storage may assign or transfer its rights under this Agreement to another organisation and will notify You if it does so; and
    (k) where there is more than one joint storer, each storer is jointly and severally responsible for the obligations under this Agreement.
42. This Agreement shall be governed by English law, and any dispute or claim arising out of or in connection with it shall be subject to the exclusive jurisdiction of the courts of England and Wales. Before commencing arbitration or litigation (other than for urgent interim relief), the parties shall first attempt to resolve the dispute by mediation. The mediator shall be independent and appointed by agreement between the parties. Submission to mediation shall be a condition precedent to formal proceedings.

Insured Contractor

(Where insurance has been agreed)

43. Witney Self Storage shall arrange and maintain insurance in accordance with the Summary of Insurance provided to You. This insurance will cover the Goods for the full replacement value as new, as stated on the cover sheet. Witney Self Storage does not carry out valuations of Goods and is not responsible for ensuring that the declared replacement value is accurate or remains appropriate. You are responsible for ensuring that the insured value remains adequate throughout the term of this Agreement.
    
    If loss or damage occurs that may give rise to a claim under Witney Self Storage’s insurance policy, Witney Self Storage will notify its insurer promptly following receipt of a written request from You to do so. For the purposes of processing any claim, You must provide Witney Self Storage, its insurer, or any appointed agents (including loss adjusters) with such information and evidence as may reasonably be required.
    
    Witney Self Storage shall pay to You, or arrange payment of, the portion of any insurance proceeds relating to loss or damage to the Goods, after deducting any outstanding sums owed by You. You acknowledge that Witney Self Storage’s liability in respect of any insured loss or damage is limited to the amount actually recovered from its insurer in relation to the Goods.
    
    While Witney Self Storage will notify claims to its insurer, it is under no obligation to commence or threaten legal proceedings in connection with any such claim. Nothing in this Agreement shall constitute Witney Self Storage as Your agent.
    
    If You fail to pay any insurance-related charges when due, insurance cover for the Goods will cease immediately from the date those charges become payable.